Frequently Asked Questions
What do I do if my Chromebook is damaged, broken, won't power on, etc...
For any and all Chromebook issues, please bring your Chromebook into the tech office at your earliest opportunity. This allows us to get your device repaired and back out to you much faster. Depending on the issue, we can either repair it within a few minutes or get you a loaner for the day while we evaluate your device.
Examples of when to bring the Chromebook in:
- Stolen (report this ASAP)
- Lost (report this ASAP)
- Doesn't Power Up
- Doesn't Charge
- Blank Screen
- Cracked Screen
"When in doubt, bring it in. Better to have us look at it and find nothing or have minor repairs than put it off and have to pay for a new one."
What if my student forgets to bring their Chromebook?
- If a student forgets to bring their Chromebook to school, the school will have loaners available to check out before school.
- It will be the student’s responsibility to return the Chromebook to the Tech office before they leave for home that day.
Failure to do so or excessive use of a loaner could result in disciplinary actions.
Can my student bring their own computer to school?
Currently, it is not possible for students to bring their own computer to school, as the district network is not configured to support a Bring Your Own Device. There would need to be district policy as well as network changes made in order to facilitate the use of personal computers.
What security measures are in place to make sure the computers are used appropriately?
- A filtering system is in place and the system works both at school and at home. It will limit students from accessing inappropriate sites.
- You also have the option of limiting any social media sites by letting either The Office or the school Technology Specialist know. The school will also be monitoring all student activity.
Where can my student get access to the internet after school?
Students can access the internet from any UUSD school site. There are also many public places around town where students can access free internet.
What happens if my student damages/loses their Chromebook?
- Each Chromebook will be issued at the start of the school year with a protective hard case, a padded soft case and a charger. Normal wear and tear is expected, but any damage or loss due to negligence or abuse will either be repaired or replaced at the cost to the student. The cost of the repair will depend on which part of the computer is damaged (For example - a damaged screen would cost $45 to replace).
There is also an optional insurance plan available at a reasonable price.